Privacy Policy

1. Introduction

Leansure ("we," "our," or "us") is operated by QUITSURE FZCO, with its registered office at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates, PIN 00000.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Leansure mobile application, website (leansure.app), and related services (collectively, the "Service"). Leansure is a weight-loss habit, education, and motivation app. By using our Service, you consent to the data practices described in this policy.

We are committed to protecting your privacy and handling your personal data with transparency and care. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

(a) Information You Provide Directly

When you create an account, set up your program, or use our features, you may provide the following information:

• Account Information: Your name, email address, and account credentials.
• Profile & Goal Information: Details you choose to share during onboarding and quizzes — such as your goals, starting point, and preferences — used to personalize your program.
• Progress & Weight Entries: Weigh-ins, habit check-ins, streaks, and other progress data you log in the app.
• Chat Conversations with Mira: Messages and content you share during conversations with our AI coach, Mira.
• Journal Entries: Content you create using our journaling and reflection features, including notes on food, mood, and energy.
• Support Communications: Information you provide when contacting our support team, including your name, email, and the content of your messages.

(b) Information Collected Automatically

When you access or use the Service, we may automatically collect certain information, including:

• Approximate Location: General geographic location derived from your IP address (we do not collect precise GPS location).
• Device Information: Device type, operating system, unique device identifiers, app version, and screen resolution.
• Diagnostic Logs: Crash reports, performance data, and error logs to help us identify and fix technical issues.
• Usage Analytics: Information about how you interact with the Service, including features used, lessons completed, session duration, and navigation paths.

Health platform data: The weight and habit data in Leansure is the information you enter yourself. We do not read data from your device's health platforms (such as Apple Health/HealthKit or Google Fit) unless you explicitly connect such a feature and grant permission.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain the Leansure app and its features — including guided weight-loss programs, daily habits, nutrition and mindset lessons, AI coaching conversations with Mira, journaling, and progress and weigh-in tracking.
• Personalization: To tailor your program, content, and recommendations based on your goals, preferences, and progress.
• Payment & Subscriptions: To process and manage subscriptions through our payment partners (the Apple App Store, the Google Play Store, and RevenueCat as our subscription management provider).
• Communications: To send you important service-related notifications, reminders, updates, security alerts, and support messages.
• Analytics & Improvement: To analyze usage trends, monitor the effectiveness of our features, and improve the Service.
• Safety & Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information with the following categories of service providers, strictly as necessary to operate and improve the Service:

• Google Firebase (Infrastructure): We use Firebase for app infrastructure, including authentication, secure cloud storage of your account and progress data, hosting, and related services.
• RevenueCat (Subscription Management): RevenueCat helps us manage and validate subscriptions purchased through the app stores. It processes purchase and entitlement data needed to grant and maintain your subscription.
• AI Service Providers: We use third-party AI services to power conversations with Mira. Conversation content may be transmitted to these providers to generate responses. We select providers with strong data protection practices and contractual safeguards.
• Analytics Providers: We use analytics tools to understand how users interact with the Service and to improve our product.
• Apple & Google: When you subscribe through the App Store or Google Play Store, your payment is processed by Apple or Google respectively, subject to their own privacy policies.

We may also disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. After account closure or deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

You may request deletion of your personal data at any time by contacting us at hello@leansure.app. Upon receiving a verified deletion request, we will delete your data within a reasonable timeframe, except where retention is required by law.

6. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data is encrypted in transit (using TLS/SSL) and at rest.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Regular Reviews: We conduct regular security reviews of our systems and processes.
• Secure Infrastructure: We rely on reputable cloud providers with industry-standard security certifications.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards.

7. Children's Privacy

The Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@leansure.app.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

The specific rights available to you, and how they apply, depend on the data protection laws of your jurisdiction [applicable privacy laws and any region-specific rights — pending legal review]. To exercise any of these rights, please contact us using the details in Section 12 below. We will respond within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than your own, including countries where our cloud infrastructure, AI service providers, and subscription partners operate. These countries may have data protection laws that differ from those of your country of residence.

When we transfer your data internationally, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws, including contractual data protection clauses with our service providers.

10. Cookies & Tracking Technologies

Our website (leansure.app) uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how users navigate the site.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, through in-app notifications or email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: